Shipping & FAQ
Processing Time
Please allow 3-5 business days for your order to be ready to collect or ship.
Shipping and Click and Collect
- Free click and collect available in Armstong Creek, Victoria. We will contact you when your order is ready to collect.
- We offer shipping Australia wide with standard shipping for $9.95 and express shipping for $14.95.
- We cannot guarantee delivery times once we have sent your parcel with Australia Post but we will provide you with a tracking number once posted for your convenience.
Returns/Refunds
- We are unable to accept returns or offer refunds unless your items are damaged upon arrival. All parcels are packed with care to prevent possible damages to your items, however we cannot control damage once shipped. If you have received a damaged parcel, please contact us promptly.
FAQs
What is included in my Pupcasso Paint Kit?
- 1 x Canvas
- 1 x Plastic Bag
- 1 x Detailed Instructions
- 1 x Certificate of Completion
- 4 x 30ml Bottles of Paint
Which size canvas should I choose?
Small canvases are recommended for small to medium breeds, while large canvases are best for medium to large breeds. You can also choose a large canvas if more than one pup would like to paint together.
Are your paints safe for my pet?
These kits are designed so that your pup does not come in contact with or consume the paint. However, our paints are non-toxic so your pup can have a safe painting experience. Please always supervise this activity.
Will my painting look like the photos?
As every pup's artistic style is unique, all paintings will look different. This will depend on paint placement and your pup's creativity. Colours may also look a little different in person than on screens.
What is the best treat to use?
Any spreadable treat will work, so choose something that your pup loves. Some of our favourites include dog-safe peanut butter and yoghurt, pumpkin puree or mashed banana. You can even use your pup's wet food.